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Privacy Policy

Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you.

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Cancellation of orders can only be made 4 hours after the order was placed. Send an email to [email protected]. Include name, Phone number, Email Address, Method of payment. Email confirmation will be sent to the customer and any charges will be returned to the appropriate method of payment.

Coupon codes cannot be added after purchase. Please note coupon codes or promotions cannot be combined. You may use whichever is higher.

The purchaser is responsible for making sure that the shipping address entered is a secure address. We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered or is in route to the shipping address. If the shipping company shows the package as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination.

An order does not qualify for a refund if a package comes back to us as insufficient or wrong address. If a package is returned as undeliverable and the customer provides the correct address. The customer will be responsible for paying shipping fees.

We process orders Monday-Thursday. In order placed after 10:00 am on Thursday will begin processing on the following Monday.All orders are shipped within 1-7 days of placing order using USPS or DHL for international shipping. Customer chooses shipping rates at time of order. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.

Khepric Health and Wellness unconditional 15-day return policy (Day 1 starts when customer receives product)
Khepric Health and Wellness guarantees every product that we sell. We are proud of the quality of our products and want to make sure you’re completely satisfied. If you are not completely satisfied, within 15 days of receiving your purchase, you may return the unused portion of the product for a refund of your purchase price.

Send an email to [email protected]

You will receive a confirmation email along with an RMA Number (Return Merchandise Authorization)

Your return must be shipped within 15 days of receiving the product and the RMA number must be included with the return. You are responsible for paying the shipping cost of your return to Khepric Health and Wellness, unless the product is being returned because of an error made by us, in which case we will provide further instructions via email. We do not accept C.O.D. deliveries. We recommend using USPS or insured mail for returns, as we cannot be responsible for items that never make it back to our warehouse.

When we receive your return with the proper RMA number, we will promptly give you a refund of the price you paid for the product being returned. The refund will be issued within 15 days of our receipt of the returned product and an email confirmation will be sent to you.

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